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As a 1st line engineer you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast paced environment, you will work with your team to provide market leading technical support.

• Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
• Windows 10
• Office 365
• Microsoft Office
• Various customer applications
• Using our ticketing system to log and respond to support tickets
• Identifying and escalating higher level issues to a senior engineer
• Being a people person, delivering support with a friendly and positive manner

Save Time

Earn More

Grow Faster

Friendly Support

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